PRIVACY POLICY

KIJANI ASILI APP PRIVACY POLICY

Effective Date: 19th February 2025

Kijani Asili ("we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, share, and safeguard your information when you use our mobile application ("app") and related services.

1. Information We Collect

We collect different types of information to provide and improve our app and services. This may include:

1.1 Personal Information

• Account Information: When you create an account, we may ask for your name, email address, phone number, and other contact information.
• Billing Information: If you purchase products or services through the app, we collect payment information, including billing address and credit card details.
• Health Information: To provide personalized health plans, we may collect information about your health conditions, dietary preferences, and lifestyle.

1.2 Non-Personal Information

• Device Information: We may collect information about your device, including IP address, operating system, and browser type.
• Usage Data: We gather information about how you interact with the app, including pages visited, features used, and time spent on the app.
• Cookies and Tracking Technologies: We use cookies, beacons, and similar technologies to collect information about your activity on the app. You can control the use of cookies through your browser settings.

2. How We Use Your Information

2.1 To Provide and Improve Services

• Personalize your experience and recommend tailored diet plans and herbal products.
• Process transactions and deliver purchased products.
• Enhance the app’s functionality and improve user experience.

2.2 For Communication

• Send you service-related emails, including order confirmations, account updates, and customer support responses.
• Provide you with newsletters, promotions, and special offers (you can opt-out of these communications at any time).

2.3 For Legal and Security Purposes

• Comply with legal obligations and respond to lawful requests.
• Detect, investigate, and prevent fraud or other illegal activities.
• Protect the safety and security of users, employees, and third parties.

3. Sharing of Information

We do not sell your personal information to third parties. We may share your information with:

3.1 Service Providers

We work with third-party vendors to facilitate payment processing, delivery services, data analysis, and customer support. These vendors are obligated to handle your data securely and confidentially.

3.2 Affiliates

We may share information with our affiliates to offer integrated services and products.

3.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid legal requests, such as court orders or subpoenas.

4. Security of Your Information

We take the security of your data seriously and use industry-standard practices, including encryption and secure data storage, to protect your information. However, no system is entirely secure, and we cannot guarantee the absolute security of your information.

5. Your Choices and Rights

5.1 Access, Update, or Delete Information

You can access and update your account information at any time through the app. You may also request to delete your personal data by contacting our support team at info@kijaniasilihub.co.tz. Please note that some information may be retained for legal or operational reasons.

5.2 Opt-Out of Marketing Communications

If you no longer wish to receive marketing emails from us, you can opt-out by following the unsubscribe link in the emails or by contacting us directly.

5.3 Data Portability

You may request a copy of your data in a structured, machine-readable format and have it transferred to another service provider, where technically feasible.

6. Children’s Privacy

Our app is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal data, we will delete that information promptly.

7. International Data Transfers

Your information may be transferred to, and processed in, countries other than your own. We ensure that data protection practices comply with applicable laws and that appropriate safeguards are in place to protect your information.

8. Retention of Data

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy. We may also retain and use your information to comply with legal obligations, resolve disputes, and enforce our agreements.

9. Links to Other Websites

Our app may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. Please review the privacy policies of any websites you visit.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the "Effective Date" will be updated. Your continued use of the app after any modifications indicates your acceptance of the updated policy.

11. Contact Us

If you have any questions or concerns regarding this Privacy Policy or our data practices, please contact us at:

• Email: info@kijaniasilihub.co.tz
• Phone: +255 686 183 000
• Address: Green Acres House, 2nd Floor, Suite 312B, Dar es salaam, Tanzania